Once you've booked, we'll email you to arrange a mutually convenient time to deliver and collect your items.
We'll deliver your equipment on the first day of hire, to the delivery address specified at checkout, and collect on the last day, from your desired collection address.
Express delivery, or delivery outside of our standard hours is available, however will incur an additional fee.
If we're delivering to or collecting from a hotel or property host, please ensure their contact details are provided.
Proof of ID will be requested at delivery.
Daelivery and collection are available seven days a week between 8 am and 6 pm, excluding bank holidays, across BH1-BH24 postcodes.
Please get in touch with us before booking if you would like to hire equipment and have it delivered or collected outside of the BH1-BH24 area.
We often use a third-party courier service for deliveries and collections outside our local area.
Couriers sometimes operate outside our normal delivery hours, and therefore, the timing of your delivery or collection could fall outside of those too.
Please check the equipment against the product condition report and inventory supplied upon delivery. Issues should be reported to email@example.com within 12 hours of receipt. Please note that we are not liable for any delivery delays caused by third-party delivery providers.
Depending on product availability, extensions to your hire period may be possible, please contact us as soon as possible at firstname.lastname@example.org if you would like to extend your rental.
Any equipment returned late, where an extension has not been agreed upon, will incur a daily rental charge of £25 (with the first day taking effect the day after the original return date as stated in the order confirmation).
If we come to deliver or collect and you cannot take or give us the equipment, we reserve the right to charge a re-delivery/re-collection fee.
There is currently a bug with our booking system, which means iPhone users can't checkout. Our developers are working on the issue, but in the meantime, please contact us to book or use a laptop.